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Delivery

Every Boxere order ships with Royal Mail and includes tracking. We currently deliver to the United Kingdom and 25 countries across Europe.

Our delivery rates

United Kingdom:

Royal Mail Tracked 48® — £4.00, free on orders of £35 or more.
Royal Mail Tracked 24® — £5.00.
Europe:

International Economy — £7.00, free on orders over £50.
International Tracked — £11.00, or £8.99 on orders over £50.

Full shipping policy

At Boxere, we are committed to providing our customers with the ultimate comfort experience. We understand that finding the perfect fit can be challenging, and that's why we've designed our return policy with you in mind.

Still sealed? Send it back. If your Boxeres are in their original, unopened packaging, you can return or exchange them within 30 days of delivery for a full refund. Return postage is covered by the customer.

Already opened a pair? You're still covered. Your first pair is risk-free under our 100% No Risk Guarantee. Wear them, wash them, put them to the test — if they're not right, keep the opened pair and send back any unopened ones, and you'll still get a full refund or a replacement. This applies whether you ordered a single pair or a multipack.

For hygiene reasons we will never ask you to post back underwear you have worn.

Returns

How to Return or Exchange Your Boxere Purchase:

01

Contact our customer support team at info@boxere.co.uk to initiate the return or exchange process. Please provide your order number and reason for return or exchange.

02

Our team will provide you with a return authorisation number and the shipping address to send the items back to us.

03

For sealed returns, carefully package the items in their original, unopened packaging and include a copy of your order confirmation email along with the return authorisation number provided by our customer support team. If you are claiming under the No Risk Guarantee, only the unopened pairs need to come back.

04

Ship the package to the address provided, making sure to use a trackable shipping method. Boxere is not responsible for lost return shipments.

05

Once we receive and inspect the returned items, we will process your exchange or issue a full refund to your original payment method for the purchase value of the items, excluding shipping costs. No Risk Guarantee claims are settled as soon as we have confirmed them — there is nothing to send back.

View full return policy

FAQs

Product
- 01
  Fabric
  
  At Boxere, we prioritize both comfort and environmental responsibility. Our boxers are crafted from sustainably sourced and eco-friendly fabrics, primarily modal and Tencel™ modal. These materials are renowned for their exceptional softness, enhancing the comfort of our underwear. Modal, derived from beech tree pulp, is known for its breathability and moisture-wicking properties, ensuring a fresh and dry experience throughout the day. Tencel™ modal, also originating from renewable sources, elevates this comfort with its smooth texture and gentle touch on the skin. By choosing these materials, we commit to reducing environmental impact while providing our customers with the utmost in comfort and quality.
- 02
  Sustainability & production
  
  At Boxere, our commitment to sustainability is at the core of everything we do. We adhere to the highest standards in production, ensuring that all our raw materials are responsibly sourced and manufactured in a closed-loop system. This approach minimizes waste and environmental impact, reflecting our dedication to eco-conscious practices. We carefully select our manufacturing partners based on their commitment to sustainability, ethical labor practices, and quality craftsmanship. Our production process is designed to conserve resources, reduce emissions, and promote a healthier planet. By investing in these sustainable practices, we not only create superior products but also contribute to a more sustainable future, aligning our operations with our environmental values and the expectations of our environmentally conscious customers.
- 03
  Sizing
  
  For Boxere O.G please refer to the chart below.
  
  For Boxere Limited Edition we recommend you buy one size above your usual choice.
Customer Care
- 04
  How does your 100% no-risk guarantee work?
  
  Please refer to our no-risk guarantee page to find out more information.
- 05
  Postage & delivery
  
  On UK orders of £35 or more, Royal Mail Tracked 48® is included free. Below £35 it is £4.00, or £5.00 for Royal Mail Tracked 24®. Across Europe, International Economy is £7.00 and free on orders over £50, and International Tracked is £11.00, or £8.99 on orders over £50.
- 06
  Warranty
  
  We offer a 30-day return or exchange policy for our valued customers. If you're not completely satisfied with the size of your Boxere purchase, you can return or exchange it within 30 days of the purchase date. To be eligible for a return or exchange, the items must be in their original, unopened packaging. Please note that shipping costs for returns or exchanges will be covered by the customer.
  
  Unfortunately, we cannot offer refunds for orders containing only one item.