Delivery and Returns

delivery driver smiling in his van


On orders above £20, Royal Mail Tracked 48® is included free, and you can upgrade to Royal Mail Tracked 24® for a small fee of £1.99. All orders under that threshold will be subject to normal Royal Mail shipping rates

International:We use Royal Mail World Zones.

> Europe Zone:£6.99 for orders below £15, £9.99 for orders over £15

> World Zone 1:£9.99 for orders below £15, £19.99 for orders over £15

> World Zone 2:£9.99 for orders below £15, £19.99 for orders over £15

> World Zone 3: £10.99 for orders below £15, £19.99 for orders over £15


At Boxere, we are committed to providing our customers with the ultimate comfort experience. We understand that finding the perfect fit can be challenging, and that's why we've designed our return policy with you in mind.

We offer a 30-day return or exchange policy for our valued customers. If you're not completely satisfied with the size of your Boxere purchase, you can return or exchange it within 30 days of the purchase date. To be eligible for a return or exchange, the items must be in their original, unopened packaging. Please note that shipping costs for returns or exchanges will be covered by the customer.

Unfortunately, we cannot offer refunds for orders containing only one item.

How to Return or Exchange Your Boxere Purchase:

  1. Contact our customer support team at to initiate the return or exchange process. Please provide your order number and reason for return or exchange.
  2. Our team will provide you with a return authorization number and the shipping address to send the items back to us.
  3. Carefully package your items in their original, unopened packaging and include a copy of your order confirmation email, along with the return authorization number provided by our customer support team.
  4. Ship the package to the address provided, making sure to use a trackable shipping method. Boxere is not responsible for lost return shipments.
  5. Once we receive and inspect the returned items, we will process your exchange or issue a store credit for the full purchase value of the items, excluding shipping costs.



Boxeres are made from Modal and Tencel. The features that make these fabrics awesome for underwear are listed below:

> Exceptionally lightweight and breathable. So it wicks moisture away from your skin and dries quick. Cotton is 50% less absorbent than modal and dries slower. So it gets weighed down when moist, and makes you feel sticky and clammy. 

> Incredible softness. Twice the softness of cotton, and resists pilling. You’ve got to feel it to believe it. It also has a natural drape that follows the contour of your body and compliments your shape. 

> Shrink, fade and crinkle resistant. Your Boxeres will hold their colour and shape incredibly well, and you don’t need to iron them. 

> Very strettttttchy. We blended our fabric with Spandex to give it an amazing stretch in all directions. For easy movement and better strength. 

> Sustainable forests. Cellulosic fibre made out of wood from Beech and Eucalyptus trees. These trees are completely sustainable as they multiply by rejuvenation. Which means that the trees propagate by themselves rather than needing planting.

> Less water.The trees don’t need as much water to grow and so the production process uses about 10-20 times less water.

> Biodegradable.Sustainability doesn’t stop when a garment comes to the end of it’s useful life. Modal and Tencel fibres are biodegradable.

> Less washing. Because of the nature of the fabric, washing it doesn’t need as much water or detergent. Shorter washing cycles also suffice.

Boxeres come in resealable foil packets. We encourage you to reuse this packaging. It’s perfect for separating your underwear from the rest of your clothes when you travel. 

Our sizing is now mostly consistent with other major brands. Nevertheless, if your Boxeres don’t fit right, we’ve got your back with our 100% Risk-Free Trial on your first order. Simply get in touch and we’ll get the correct size sent out to you.

Waist Measurement:

- Small: 71-76cm (28-30”)

- Medium: 79-83cm (31-33”) 

- Large: 86-91cm (34-36”)

- X-Large: 94-102cm (37-40”)

- XX-Large: 104-112cm (41-44") 

Although Boxeres would stand up to most wash routines, to keep your Boxeres their best:

> Wash at 30 degrees, dry flat, and cool iron if needed. 

> Avoid using chlorine bleach. Do not tumble dry. Do not dry clean. 

Customer Care

We’re confident you’ll LOVE your Boxeres and that they’ll be the most comfortable underwear you’ve ever worn. It's usually love at first touch, but even when it’s not, you'll be seeking out your Boxeres from your wardrobe. 

That’s why we give you 30 days to trial them - RISK FREE. If you don’t like them for whatever reason, we’ll give you a full refund on your first pair. Or if you would like a different size, get in touch and we’ll send you the correct size out to you. You can even keep your original pair, saving you a trip to the post office.

What about if I've ordered more than one item in my first order?

No problemo! As long as you open only one pair. The first pair is risk-free for you to try. 

If you decide that you want a refund or replacement, simply keep the 1 opened pair, and return the rest. As long as the other pairs are not opened, worn, or washed, we will give you your full refund. Please note that we aren’t able to cover the cost of returns postage.

On orders above £20, Royal Mail Tracked 48® is included free, and you can upgrade to Royal Mail Tracked 24® for a small fee of £1.99. All orders under that threshold will be subject to normal Royal Mail shipping rates


We use Royal Mail World Zones. See which zone your country is in here.

> Europe Zone:Orders below £15 are £6.99 shipping. Orders above £15 are £9.99 shipping.

> World Zone 1:Orders below £15 are £9.99 shipping. Orders above £15 are £19.99 shipping.

> World Zone 2:Orders below £15 are £9.99 shipping. Orders above £15 are £19.99 shipping.

> World Zone 3 (USA):Orders below £15 are £10.99 shipping. Orders above £15 are £19.99 shipping.

Boxeres will often last longer than we guarantee. Yet, for peace of mind, we have a simple warranty policy that’s easy. No need to go to the shops. No need to post back faulty items*

We guarantee your Boxeres will last 12 months of reasonable washing, wear and tear. If they become defective, get in touch ( and we’ll be happy to help. The warranty starts on your original sale date and lasts 12 months from then.

For warranty claims, please supply photo evidence. (The underwear/defects only - not of you wearing them)

Not following the care instructions will void any warranty claims. Boxere reserves the right not to replace any items if we believe they have been tampered with. Or if they have not been washed and worn reasonably. 

*We reserve the right to request faulty items to be posted back to us if we need this for product development.

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